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Exchanges & Guarantee

EXCHANGES

POLICY: You may exchange your purchase for another item that is available at the store provided the product is not used or worn in any way within 15 days of the date on your receipt. All monogrammed, personalized or Sale items are final sale and cannot be exchanged or returned for store credit. . Gift certificates are non-refundable. Sabandija reserves the right to refuse the exchange of any merchandise that does not meet these requirements at Sabandija sole discretion. 

INSTRUCTIONS: For any Exchange request please contact us at info@sabandija.com.co Please keep in mind that they might be delays for delivery and that shipping costs may apply.

ORDERS CHANGES & CANCELLATIONS: If you wish to cancel or modify your order, please send an email as soon as possible to info@sabandija.com.co We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified.

ERRORS & INACCURACIES: Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not always possible to ensure that any website is completely free of human or technological errors relating to typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

 

GUARANTEE

Sabandija products are made with the highest quality by master craftsmen in Colombia. Sabandija is committed to our tradition of fine hand-craftsmanship of superior artisanal manufacturing processes and quality control. The materials used ensure that the products are highly resistant and that transcend several generations, however due to manufacturing defects and malfunction, all products have a guarantee of up to 1 year from the purchase. While our guarantee does no cover normal wear and tear or product damage that may result from mishandling, we do offer a high-quality repair service for a reasonable fee, assuming the item is repairable and that the materials from which it was made are still available. Our guarantee does not cover incidental or consequential damage, such as product or content loss.  If you have any questions please contact us Monday through Friday  via email at info@sabandija.com.co